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Mobius for QuickBooks Online
Payments
Tixt: Texting to Service Tickets
Webroot
Mobius Connect Legacy
Mobius for QuickBooks Online
Start Here
Gozynta Mobius Demo
QuickBooks Online System Requirements
Gozynta Mobius - Setup Guide for QuickBooks Online
How do I login to Gozynta Mobius for QuickBooks Online?
I'm new! How do I set up Gozynta Mobius for QuickBooks Online?
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Configuration
How do I configure Gozynta Mobius?
Recommended Configuration Steps
Custom security role
How to Create your API Member for Mobius
ConnectWise PSA Configuration
View all (48)
FAQ
Gozynta FAQs
How does Mobius compare with WiseSync?
How do I sign up for Gozynta Mobius for QuickBooks Online?
How do I prevent specific invoices/expenses/POs from being batched? How do I clear old transactions in ConnectWise PSA?
How do I update my payment information?
View all (34)
Troubleshooting
How do I unbatch an invoice, expense, or PO?
The connection was made and is owned by another user
The connection to QuickBooks Online is no longer active.
A payment is not syncing to an invoice in ConnectWise PSA.
Gozynta Mobius is not syncing GL entries to QuickBooks Online
View all (33)
Help! I received an error!
Failed Creating Item "Service-" in QuickBooks Online If Necessary (Known Issue)
Invalid Tax Rate : Invalid tax rate id - # (Known Issue)
I received a Warning saying an Item is already mapped to a different GL Account. What does this mean?
Account was not specified
The name supplied already exists. Another Customer, Vendor, or Employee is already using this name. Please use a different name
View all (47)
Best Practices
Handling of Payments and Credit Memos
Un-batch an Invoice, Expense, or Purchase Order - Best Practice
AutoSync - Best Practices
Invoice Creation in QuickBooks Online - Best Practice
Customer and Vendor Mapping - Best Practice
View all (14)
Release Notes & Updates
Known Issue: GL Entries Missing for Products on Invoices that are Applied to Agreements
Gozynta Mobius Feature Releases
Payments
Start Here
Gozynta Payments Demo
Are you ready to accept credit cards and ACH payments from your customers with Gozynta Payments?
Configuration
Payments Setup
FAQ
Gozynta Payments FAQs
How do I resend an invoice?
How to invoice using QuickBooks payments?
Tixt: Texting to Service Tickets
Start Here
Tixt demo video
How do I sign up for a free trial?
Tixt user guide
What is the Tixt workflow?
How do I find my account details?
View all (16)
Configuration
ConnectWise PSA Configuration - Tixt
ConnectWise PSA Connection - Tixt
Tixt Custom Security Role
How to set up my Ticket Creation Number?
Sync Configuration
View all (10)
FAQ
Can I use my existing number?
Why does US and Canada price difference (tixt)
Can I port my number out if I decide to cancel Tixt?
How does Tixt choose how to match a number to a contact?
Is Tixt HIPAA compliant?
View all (14)
Troubleshooting
This contact is in CW but went to the Catchall company
This ticket may be deleted
I can't find my Tixt pod
Tixt not picking up the correct phone number for the contact
Why isn't my customer receiving text messages from me?
View all (7)
Help! I received an error!
Tixt Pod Displaying: ERR_NAME_RESOLUTION_FAILED.
Too many open SMS Tickets against Tixt Number
"Failed to format contact number to E.164. Please set Country on Contact"
HTTPSConnectionPool(host='api-na.myconnectwise.net', port=443): Read timed out. (read timeout=10)
Permission denied accessing server.
Webroot
Start Here
How do I set up the Webroot Integration for ConnectWise PSA?
User Guide for the Webroot Integration
What does the Webroot integration do?
Configuration
What does the Webroot Integration do?
Requirements for Webroot Integration
ConnectWise Manage Configuration for Webroot Integration
Webroot Global Site Manager (Webroot Console) Configuration
Setting of the Webroot Integration
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Troubleshooting
Webroot integration creates a new billing line with total licenses
"This is embarrasing" error
Auto-Sync next billing date incorrect
Mobius Connect Legacy
Dynamics 365
User Guide for Mobius Connect for Dynamics 365
How do I get Mobius Connect for Dynamics 365 Business Central?
During Creating Sales Invoice...The Sales Header does not exist. Identification fields and values: Document Type='Quote',No.='
I changed my GL accounts but it isn't showing up on my invoices...
What data is brought over from ConnectWise PSA to Dynamics 365
View all (14)
Dynamics NAV
User Guide for Mobius Connect for Dynamics NAV
How do I get Mobius Connect for Dynamics NAV
What is the oldest version of Dynamics NAV that we support?
During Creating Sales Invoice...The Sales Header does not exist. Identification fields and values: Document Type='Quote',No.='
I changed my GL accounts but it isn't showing up on my invoices...
View all (10)
Dynamics SL
User Guide for the Mobius Connect Legacy Integration for Dynamics SL
How do install Mobius Connect for Dynamics SL?
"Login Error" Interactive User is Different from Client Login.
Failed to connect to ODBC Data Source using connection string...
Performance issues
Sage 50 UK
User Guide for the Sage 50 UK Mobius Connect Legacy Integration
How do I install Mobius Connect for Sage 50 Accounts (UK)?
Where I should install Sage?
What I should consider before the installation call?
Third Party Activation is not enabled.
View all (24)
Sage 50 CAN
User Guide for Mobius Connect for Sage 50 (Canada)
How do I install Mobius Connect for Sage 50 Simply Accounting (Canada)?
Where I should install Sage?
The Expense account '' for item '' is not assigned Expense account class in Sage 50. Assign this account as an Expense account class before pushing to Sage.
During Creating Invoice... Quantity exceeds the available stock on hand at Primary location. Available quantity of [item] in units of [units]: 0.0000
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Sage 50 US
User Guide - Mobius Connect for Sage 50 US
How do I download Mobius Connect for Sage 50 US
Where I should install Sage?
What I should consider before the installation call?
The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
View all (23)
Sage 300
User Guide for Mobius Connect for Sage 300
How do I get Mobius Connect for Sage 300?
Performance issues
How to gather logs for .NET integrations
It appears that the Sage 300 .NET libraries are not installed. Please install or reinstall the Sage 300 workstation, and ensure that the 'AccPac .NET Libraries' or 'Sage 300 .NET Libraries' option is checked.
Acomba
User Guide for Mobius Connect for Acomba
How do I install Mobius Connect for Acomba?
Mobius General Legacy Troubleshooting
My network is restricting installation and/or updates.
How do I remove Unposted Expenses in ConnectWise PSA?
What versions do you support?
Unable to retrieve application files. Files corrupt in deployment.
An error occurred while attempting to connect to ConnectWise: Error accessing accounting API.
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