Payments from our customers are not pulling back from Sage into CW finance screen

If Mobius is stuck on the processing screen it may be that the start date for payments are set really far back and/or you may be accessing the Sage company data over a network.  

First set a custom sync start date to a date around a couple days back from today and leave the payment sync to run overnight.  This should resolve the issue

If you are accessing the Sage company data over a netowrk there is typically nothing we can do to resolve a partner's internal infrastructure, but we can suggest that you run the integration on the server hosting the Sage company data to mitigate any networking latency issues.  

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