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Troubleshooting
Member not found in ConnectWise PSA database.
A payment is not syncing to an invoice in ConnectWise Manage.
When attempting to provide ConnectWise credentials to Gozynta Mobius, the error "Failed to parse: https:" is given.
Void payment in QuickBooks Online still shows in ConnectWise PSA
When attempting to provide ConnectWise credentials to Mobius Connect, the error message "The SSL certificate for the ConnectWise server is missing or invalid: a secure connection cannot be made with this server." is given.
When attempting to provide ConnectWise credentials to Gozynta Mobius, the error message "Invalid member password" is given.
The account '' was found on one or more transactions, but was not found in QuickBooks Online.
When running a batch, the error message "The terms code "" was found on one or more transactions, but was not found in QuickBooks Online" is given.
Some of my invoices didn't sync to QuickBooks Online, how do I tell why?
When running a batch, the error message “The name supplied already exists. Another Customer, Vendor, or Employee is already using this name. Please use a different name” occurs.
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