The service revenue account 'Sales Tax Payable' was given to be used in a transaction. However, no account with that name was found in your QuickBooks Online Company


Error

The service revenue account 'Sales Tax Payable' was given to be used in a transaction. However, no account with that name was found in your QuickBooks Online Company

Cause

GL Account was not found in your Chart of Accounts in QuickBooks Online. This error specifically relates to having Taxes as Line Items setup. The "Taxes as Line Items" module will treat Sales Tax lines as any other service item line. 

Service Item Source: Specifies how service items (invoice lines with no ItemID) will be created in QuickBooks Online. Mobius Connect requires creating “Service” items in QuickBooks Online to successfully map GL Accounts for invoice lines that have no ConnectWise PSA products. This option tells the integration how you would like those products created.

Example

The service revenue account specifically called out in this example is "Sales Tax Payable" and is not found in your chart of accounts in QuickBooks Online

  • You will need to create a GL Account in QuickBooks Online called "Sales Tax Payable". 

Resolution

Once the new GL Account is set up in QuickBooks Online the issue will resolve.

 

For additional information please review the following Knowledge Base Articles:

  1. Sales Configuration and review the Service Item Source section







 

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