How can we help you today?
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Mobius Connect
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QuickBooks Online
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Dynamics 365 Business Central
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Dynamics NAV
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Dynamics SL
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Sage 300
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Sage 50 US
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Sage 50 UK
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Sage 50 CAN
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Acomba
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D-Tools
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Webroot
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Tixt: SMS for Manage
Mobius Connect
Troubleshooting
- My network is restricting installation and/or updates.
- How do I remove Unposted Expenses in Manage?
- What versions do you support?
- Unable to retrieve application files. Files corrupt in deployment.
- An error occurred while attempting to connect to ConnectWise: Error accessing accounting API.
QuickBooks Online
Start Here
- Before you begin setup, is your CW Accounting setup ready to go?
- Mobius Connect User Guide for QBO
- How do I sign up for Mobius Connect for QuickBooks Online?
- Custom security role
- Mobius Connect Standard Demo
General
- How do I login to Mobius Connect for QuickBooks Online?
- Is there information on the ConnectWise University?
- How can I transfer non reimbursable expenses?
- How do I use the Avalara Module Add-on?
- How do you migrate from QuickBooks Desktop to QuickBooks Online
Configuration
- I'm new! How do I set up Mobius Connect for QBO?
- QBO System Requirements
- How do you Configure ConnectWise Manage to begin Mobius Connect integration?
- How do I configure QuickBooks Online to use the Mobius Connect Integration?
- How do I configure Mobius Connect?
Troubleshooting
- The connection was made and is owned by another user
- How do you handle synching credit memos back into Manage
- Quantity on Hand is not enabled
- Mobius Connect is not syncing GL entries to Quickbooks Online
- "The service revenue account 'Sales Tax Payable' was given to be used in a transaction. However, no account with that name was found in your Quickbooks Online Company"
Dynamics 365 Business Central
Start Here
Installation
- What are the system requirements for using Mobius Connect for Dynamics 365 Integration?
- How do I configure ConnectWise Manage for the Mobius Connect integration for Dynamics 365?
- How do I configure Dynamics 365 for the Mobius Connect Integration?
- How do I map corresponding data?
- How do I clear out existing transactions in Manage that have already been exported to Dynamics 365?
Documentation
- What Features are included in the Dynamics 365 Integration
- What is on the Mobius Connect for Dynamics 365 Main Screen?
- How do I run a new batch? (Dynamics 365)
- How can I check that my transactions got through to Dynamics 365?
- How do I get payments from Dynamics 365 back to Manage?
Troubleshooting
- During Creating Sales Invoice...The Sales Header does not exist. Identification fields and values: Document Type='Quote',No.='
- I changed my GL accounts but it isn't showing up on my invoices...
- What if I need to rerun an existing batch?
- I made an error on an invoice and need to un-post a transaction.
- I need more help!!!
Dynamics NAV
Start Here
Installation
- What are the system requirements for using Mobius Connect for Dynamics NAV
- How do I configure ConnectWise Manage for the Mobius Connect integration for Dynamics NAV?
- How do I configure Dynamics NAV for the Mobius Connect Integration?
- How do I map corresponding data? (Dynamics NAV)
- How do I clear out existing transactions in Manage that have already been exported to Dynamics NAV?
Documentation
- What Features are included in the Dynamics NAV Integration
- What is on the Mobius Connect for Dynamics NAV Main Screen?
- How do I run a new batch? (Dynamics NAV)
- How can I check that my transactions got through to Dynamics NAV?
- How do I get payments from Dynamics NAV back to Manage?
Troubleshooting
- During Creating Sales Invoice...The Sales Header does not exist. Identification fields and values: Document Type='Quote',No.='
- I changed my GL accounts but it isn't showing up on my invoices...
- What if I need to rerun an existing batch?
- I made an error on an invoice and need to un-post a transaction.
- I need more help!!!
Dynamics SL
Sage 300
Start Here
- How do I get Mobius Connect for Sage 300?
- It appears that the Sage 300 .NET libraries are not installed. Please install or reinstall the Sage 300 workstation, and ensure that the 'AccPac .NET Libraries' or 'Sage 300 .NET Libraries' option is checked.
- COM IDs not found.
- User Guide for Mobius Connect for Sage 300
Documentation
- Feature Summary (Sage 300)
- ConnectWise Manage Configuration (Sage 300)
- Sage 300 Configuration
- System Requirements (Sage 300)
- Mapping Customers (Sage 300)
Troubleshooting
Sage 50 US
Start Here
Installation
- How do I get Mobius Connect for Sage 50 US?
- The specified location does not contain Interop.PeachwServer.dll. Please browse to the location where Sage 50 is installed on this computer.”
- System Requirements
- ConnectWise Manage Configuration
- Sage 50 (US) Configuration
Documentation
- Where can I find a copy of the Sage 50 (US) User Guide?
- Feature Summary
- What does the Main Screen do?
- How do I run a batch in Sage 50 (US)?
- How do I check that my "stuff" got where it needed to be?
Troubleshooting
- An invoice has a tax code of X with Y levels (agencies), but the Sales Tax with that ID in Sage 50 has Z levels (agencies)
- The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
- Operation timed out trying to open Sage.
- Retrieving the COM class factory for component with CLSID {49073E6E-C47A-41DD-BF5A-01184439577C} failed due to the following error: 800702e4 The requested operation requires elevation. (Exception from HRESULT: 0x800702E4).
- An error occurred while importing! This happened for Field Name: Item ID
Sage 50 UK
Start Here
Documentation
- Feature Summary
- Overview
- Feature Summary - Sage 50 UK
- System Requirements
- ConnectWise Manage Configuration
Troubleshooting
- Third Party Activation is not enabled.
- The invoice was successfully batched, but the GL accounts in the Nominal Ledger are not updated.
- During 'Retrieving updated invoices': Not a legal OleAut date.
- Number is out of sequence.
- Mobius Connect is not uploading the invoices to Sage from ConnectWise Manage
Sage 50 CAN
Start Here
Documentation
- Where can I find a copy of the Sage 50 (CAN) User Guide?
- ConnectWise Manage Configuration
- Sage 50 Canada Configuration
- System Requirements
- Mapping Customers (Sage CA)
Troubleshooting
- The Expense account '' for item '' is not assigned Expense account class in Sage 50. Assign this account as an Expense account class before pushing to Sage.
- During Creating Invoice... Quantity exceeds the available stock on hand at Primary location. Available quantity of [item] in units of [units]: 0.0000
- During Creating Invoice...This customer often pays late. See the Advice topic "Handling Overdue Accounts" for suggestions.
- During "Validating that Sage 50 Simply Accounting has an Account ''": You do not have access to the General Ledger. Database is not open.
- A Serialized Product in Manage will transfer to a Non-Serialized Product in Manage.
Acomba
Start Here
Documentation
- Where can I find a copy of the Acomba User Guide?
- Feature Summary (Acomba)
- ConnectWise Manage Configuration (Acomba)
- System Requirements (Acomba)
- Acomba Configuration
Troubleshooting
- Mobius.Acomba.App.exe has encountered a problem and needs to close.
- Unable to install or run application. This application requires your system to be updated to Microsoft Common Language Runtime Version X.
- The underlying connection was closed. Could not establish trust relationship for the SSL/TLS secure channel.
D-Tools
Webroot
Tixt: SMS for Manage
Start Here
- Tixt user guide
- How do I find my account details?
- How do I login into Tixt?
- How do I add a payment method?
- How do I change my password?
FAQ
- Can I use my existing number?
- Why does US and Canada price difference (tixt)
- "Failed to format contact number to E.164. Please set Country on Contact"
- How does Tixt choose how to match a number to a contact?
- Can I port my number out if I decide to cancel Tixt?
Troubleshooting
- This contact is in CW but went to the Catchall company
- This ticket may be deleted
- I can't find my Tixt pod
- Tixt Pod Displaying: ERR_NAME_RESOLUTION_FAILED.
- Tixt not picking up the correct phone number for the contact