How can we help you today?
Mobius for QuickBooks Online
Start Here
- Gozynta Mobius - Setup Guide for QuickBooks Online
- Gozynta Mobius Demo
- How does Mobius compare with WiseSync?
- I'm new! How do I set up Gozynta Mobius for QuickBooks Online?
- Before you begin setup, is your CW Accounting setup ready to go?
Best Practices
General
- How do I login to Gozynta Mobius for QuickBooks Online?
- Is there information on the ConnectWise University?
- How can I transfer non reimbursable expenses?
- How do I use the "Taxes as Line Items" module?
- How do you migrate from QuickBooks Desktop to QuickBooks Online?
Configuration
- QuickBooks Online System Requirements
- How do you Configure ConnectWise Manage to begin with Gozynta Mobius?
- How do I configure Gozynta Mobius?
- Customer Mapping
- How do I prevent specific invoices/expenses/POs from being batched? How do I clear old transactions in Manage?
Troubleshooting
- The connection was made and is owned by another user
- How do you handle syncing credit memos back into Manage
- Quantity on Hand is not enabled
- It appears that the Sage 300 .NET libraries are not installed. Please install or reinstall the Sage 300 workstation, and ensure that the 'AccPac .NET Libraries' or 'Sage 300 .NET Libraries' option is checked.
- Gozynta Mobius is not syncing GL entries to QuickBooks Online
Tixt: Texting to Service Tickets
Start Here
- Tixt user guide
- How do I find my account details?
- How do I login into Tixt?
- How do I add a payment method?
- How do I change my password?
FAQ
- Can I use my existing number?
- Why does US and Canada price difference (tixt)
- "Failed to format contact number to E.164. Please set Country on Contact"
- How does Tixt choose how to match a number to a contact?
- Can I port my number out if I decide to cancel Tixt?
Troubleshooting
- This contact is in CW but went to the Catchall company
- This ticket may be deleted
- I can't find my Tixt pod
- Tixt Pod Displaying: ERR_NAME_RESOLUTION_FAILED.
- Tixt not picking up the correct phone number for the contact
Mobius Connect Legacy
QuickBooks Online
Dynamics 365
- User Guide for Mobius Connect for Dynamics 365
- How do I get Mobius Connect for Dynamics 365 Business Central?
- During Creating Sales Invoice...The Sales Header does not exist. Identification fields and values: Document Type='Quote',No.='
- I changed my GL accounts but it isn't showing up on my invoices...
- What data is brought over from Manage to Dynamics 365
Dynamics NAV
- User Guide for Mobius Connect for Dynamics NAV
- How do I get Mobius Connect for Dynamics NAV
- What is the oldest version of Dynamics NAV that we support?
- During Creating Sales Invoice...The Sales Header does not exist. Identification fields and values: Document Type='Quote',No.='
- I changed my GL accounts but it isn't showing up on my invoices...
Dynamics SL
Sage 50 UK
- User Guide for the Sage 50 UK Mobius Connect Legacy Integration
- How do I install Mobius Connect for Sage 50 Accounts (UK)?
- Where I should install Sage?
- What I should consider before the installation call?
- Third Party Activation is not enabled.
Sage 50 CAN
- User Guide for Mobius Connect for Sage 50 (Canada)
- How do I install Mobius Connect for Sage 50 Simply Accounting (Canada)?
- Where I should install Sage?
- The Expense account '' for item '' is not assigned Expense account class in Sage 50. Assign this account as an Expense account class before pushing to Sage.
- During Creating Invoice... Quantity exceeds the available stock on hand at Primary location. Available quantity of [item] in units of [units]: 0.0000
Sage 50 US
- User Guide - Mobius Connect for Sage 50 US
- How do I download Mobius Connect for Sage 50 US
- Where I should install Sage?
- What I should consider before the installation call?
- An invoice has a tax code of X with Y levels (agencies), but the Sales Tax with that ID in Sage 50 has Z levels (agencies)
Sage 300
Acomba
Mobius General Legacy Troubleshooting
- My network is restricting installation and/or updates.
- How do I remove Unposted Expenses in Manage?
- What versions do you support?
- Unable to retrieve application files. Files corrupt in deployment.
- An error occurred while attempting to connect to ConnectWise: Error accessing accounting API.