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Mobius Connect
QuickBooks Online
Tixt: SMS for Manage
Dynamics 365 Business Central
Dynamics NAV
Dynamics SL
Sage 300
Sage 50 US
Sage 50 UK
Sage 50 CAN
Acomba
D-Tools
Webroot
Mobius Connect
Troubleshooting
My network is restricting installation and/or updates.
How do I remove Unposted Expenses in Manage?
What versions do you support?
Unable to retrieve application files. Files corrupt in deployment.
An error occurred while attempting to connect to ConnectWise: Error accessing accounting API.
View all (22)
QuickBooks Online
Start Here
Before you begin setup, is your CW Accounting setup ready to go?
Mobius Connect User Guide for QBO
How do I sign up for Mobius Connect for QuickBooks Online?
How can I have Gozynta provide support directly
General
How do I login to Mobius Connect for QuickBooks Online?
Is there information on the ConnectWise University?
How can I transfer non reimbursable expenses?
How do I use the Avalara Module Add-on?
How do you migrate from QuickBooks Desktop to QuickBooks Online
View all (22)
Configuration
I'm new! How do I set up Mobius Connect for QBO?
QBO System Requirements
How do you Configure ConnectWise Manage to begin Mobius Connect integration?
How do I configure QuickBooks Online to use the Mobius Connect Integration?
How do I configure Mobius Connect?
View all (42)
Troubleshooting
The connection was made and is owned by another user
How do you handle synching credit memos back into Manage
Quantity on Hand is not enabled
Mobius Connect is not syncing GL entries to Quickbooks Online
"The service revenue account 'Sales Tax Payable' was given to be used in a transaction. However, no account with that name was found in your Quickbooks Online Company"
View all (38)
Tixt: SMS for Manage
Start Here
Tixt user guide
How do I find my account details?
How do I login into Tixt?
How do I add a payment method?
How do I change my password?
View all (21)
FAQ
Can I use my existing number?
"Failed to format contact number to E.164. Please set Country on Contact"
How does Tixt choose how to match a number to a contact?
Can I port my number out if I decide to cancel Tixt?
Is Tixt HIPPA compliant?
Troubleshooting
This contact is in CW but went to the Catchall company
This ticket may be deleted
I can't find my Tixt pod
Dynamics 365 Business Central
Start Here
How do I get Mobius Connect for Dynamics 365 Business Central?
User Guide for Mobius Connect for Dynamics 365
Installation
What are the system requirements for using Mobius Connect for Dynamics 365 Integration?
How do I configure ConnectWise Manage for the Mobius Connect integration for Dynamics 365?
How do I configure Dynamics 365 for the Mobius Connect Integration?
How do I map corresponding data?
How do I clear out existing transactions in Manage that have already been exported to Dynamics 365?
View all (10)
Documentation
What Features are included in the Dynamics 365 Integration
What is on the Mobius Connect for Dynamics 365 Main Screen?
How do I run a new batch? (Dynamics 365)
How can I check that my transactions got through to Dynamics 365?
How do I get payments from Dynamics 365 back to Manage?
View all (6)
Troubleshooting
During Creating Sales Invoice...The Sales Header does not exist. Identification fields and values: Document Type='Quote',No.='
I changed my GL accounts but it isn't showing up on my invoices...
What if I need to rerun an existing batch?
I made an error on an invoice and need to un-post a transaction.
I need more help!!!
View all (6)
Dynamics NAV
Start Here
How do I get Mobius Connect for Dynamics NAV
User Guide for Mobius Connect for Dynamics NAV
Installation
What are the system requirements for using Mobius Connect for Dynamics NAV
How do I configure ConnectWise Manage for the Mobius Connect integration for Dynamics NAV?
How do I configure Dynamics NAV for the Mobius Connect Integration?
How do I map corresponding data? (Dynamics NAV)
How do I clear out existing transactions in Manage that have already been exported to Dynamics NAV?
View all (8)
Documentation
What Features are included in the Dynamics NAV Integration
What is on the Mobius Connect for Dynamics NAV Main Screen?
How do I run a new batch? (Dynamics NAV)
How can I check that my transactions got through to Dynamics NAV?
How do I get payments from Dynamics NAV back to Manage?
View all (6)
Troubleshooting
During Creating Sales Invoice...The Sales Header does not exist. Identification fields and values: Document Type='Quote',No.='
I changed my GL accounts but it isn't showing up on my invoices...
What if I need to rerun an existing batch?
I made an error on an invoice and need to un-post a transaction.
I need more help!!!
View all (6)
Dynamics SL
Start Here
How do install Mobius Connect for Dynamics SL?
User Guide - Mobius Connect for Dynamics SL
Documentation
Where can I find a copy of the Dynamics SL User Guide?
Feature Summary
ConnectWise Manage Configuration
Dynamics SL Configuration
System Requirements
View all (26)
Troubleshooting
"Login Error" Interactive User is Different from Client Login.
Failed to connect to ODBC Data Source using connection string...
Sage 300
Start Here
How do I get Mobius Connect for Sage 300?
It appears that the Sage 300 .NET libraries are not installed. Please install or reinstall the Sage 300 workstation, and ensure that the 'AccPac .NET Libraries' or 'Sage 300 .NET Libraries' option is checked.
COM IDs not found.
User Guide for Mobius Connect for Sage 300
Documentation
Feature Summary (Sage 300)
ConnectWise Manage Configuration (Sage 300)
Sage 300 Configuration
System Requirements (Sage 300)
Mapping Customers (Sage 300)
View all (20)
Sage 50 US
Start Here
User Guide - Mobius Connect for Sage 50 US
Installation
How do I get Mobius Connect for Sage 50 US?
The specified location does not contain Interop.PeachwServer.dll. Please browse to the location where Sage 50 is installed on this computer.”
System Requirements
ConnectWise Manage Configuration
Sage 50 (US) Configuration
View all (7)
Documentation
Where can I find a copy of the Sage 50 (US) User Guide?
Feature Summary
What does the Main Screen do?
How do I run a batch in Sage 50 (US)?
How do I check that my "stuff" got where it needed to be?
View all (20)
Troubleshooting
An invoice has a tax code of X with Y levels (agencies), but the Sales Tax with that ID in Sage 50 has Z levels (agencies)
The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
Operation timed out trying to open Sage.
Retrieving the COM class factory for component with CLSID {49073E6E-C47A-41DD-BF5A-01184439577C} failed due to the following error: 800702e4 The requested operation requires elevation. (Exception from HRESULT: 0x800702E4).
An error occurred while importing! This happened for Field Name: Item ID
View all (15)
Sage 50 UK
Start Here
How do I install Mobius Connect for Sage 50 Accounts (UK)?
User Guide for Mobius Connect for Sage 50 UK
Documentation
Feature Summary
Overview
Feature Summary - Sage 50 UK
System Requirements
ConnectWise Manage Configuration
View all (41)
Troubleshooting
Third Party Activation is not enabled.
The invoice was successfully batched, but the GL accounts in the Nominal Ledger are not updated.
During 'Retrieving updated invoices': Not a legal OleAut date.
Number is out of sequence.
Mobius Connect is not uploading the invoices to Sage from ConnectWise Manage
View all (15)
Sage 50 CAN
Start Here
How do I install Mobius Connect for Sage 50 Simply Accounting (Canada)?
User Guide for Mobius Connect for Sage 50 (Canada)
Documentation
Where can I find a copy of the Sage 50 (CAN) User Guide?
ConnectWise Manage Configuration
Sage 50 Canada Configuration
System Requirements
Mapping Customers (Sage CA)
View all (31)
Troubleshooting
The Expense account '' for item '' is not assigned Expense account class in Sage 50. Assign this account as an Expense account class before pushing to Sage.
During Creating Invoice... Quantity exceeds the available stock on hand at Primary location. Available quantity of [item] in units of [units]: 0.0000
During Creating Invoice...This customer often pays late. See the Advice topic "Handling Overdue Accounts" for suggestions.
During "Validating that Sage 50 Simply Accounting has an Account ''": You do not have access to the General Ledger. Database is not open.
A Serialized Product in Manage will transfer to a Non-Serialized Product in Manage.
View all (13)
Acomba
Start Here
How do I install Mobius Connect for Acomba?
User Guide for Mobius Connect for Acomba
Documentation
Where can I find a copy of the Acomba User Guide?
Feature Summary (Acomba)
ConnectWise Manage Configuration (Acomba)
System Requirements (Acomba)
Acomba Configuration
View all (27)
Troubleshooting
Mobius.Acomba.App.exe has encountered a problem and needs to close.
Unable to install or run application. This application requires your system to be updated to Microsoft Common Language Runtime Version X.
The underlying connection was closed. Could not establish trust relationship for the SSL/TLS secure channel.
D-Tools
Start Here
User Guide D-Tools Integration
Documentation
What does D-Tools have to say?
D-Tools HelpDesk
D-Tools Integration FAQs
D-Tools API Info
Where can I find a copy of the D-Tools User Guide?
View all (24)
Troubleshooting
"NoneType" object has no attribute '__getitem__'"
D-Tools updated and can no longer export.
Primary contact being updated on the ConnectWise company when changed in D-Tools
Products are mapping to the wrong products
Webroot
Start Here
How do I set up the Webroot Integration for ConnectWise Manage?
User Guide for the Webroot Integration
Configuration
What does the Webroot Integration do?
Requirements for Webroot Integration
ConnectWise Manage Configuration for Webroot Integration
Webroot Global Site Manager Configuration
Setting of the Webroot Integration
View all (6)
Troubleshooting
Period has already been invoiced.
Webroot integration creates a new billing line with total licenses
"This is embarrasing" error
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