Tixt user guide

Tixt is an SMS Integration that extends your ConnectWise Manage functionality allowing you to broadcast text messages (SMS) to your clients, and your clients to submit support requests via SMS. When an incoming text is received, Tixt will create a new Ticket in Manage allowing your technician(s) and client(s) to communicate between SMS and the ticket notes.

Configuration

System Requirements

ConnectWise Manage Configuration

Signing up for an account

Logging into your account

Account Setup

ConnectWise Manage Connection

Sync Configuration

Ticket Creation Number

SMS Broadcast

Synchornization

Workflow

Rules

Add a New Ticket

Respond to a Ticket

Close Ticket

Review Activity

Contact Us


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