Error

Invoice has not been backed to QuickBooks Online due to missing the "Bill To" email address...

Cause

If you are seeing this error message below, this is due to not having a "Bill To" email address listed under the Company Finance screen for this partner. 

Examples

Resolution

To fix this error message you will need to update the partner's Company Finance screen to include a "Bill To" email address. 

Step 1: Navigate to the Company Finance screen in ConnectWise. 

Under the "Bill To" pod you will see the Contact dropdown. Click this drop-down and select a contact. Note: If that contact does not have an email address associated with them, you will need to update that contact and add an email address to continue. 

Step 2: Once you select the contact it will fill in the email address for this company. Be sure to save your changes.